By definition a hotel reservation system which also known as
a central reservation system (CRS) is a computerized system that stores
and distributes information of a hotel, resort, or other lodging
facilities.
A central reservation system is a tool to reach
the global distribution system as well as
internet distribution systems from one single system. A CRS assists hotel manager in managing their online marketing and sales, allowing them to upload their rates and availabilities
to be seen by sales channels that are using the CRS. Sales channels may include
conventional travel agencies as well as online travel agencies.
Information commonly stored in a CRS includes:
- Room types
- Rate plans architecture
- Room rates and conditions (guarantee, deposit, customized cancellation rules, minimum length of stay, maximum length of stay, closed to arrival, arrival not allowed, departure not allowed...)
- Room inventories
- Generic hotel information (address, phone number, fax number)
- Distribution content (descriptions, amenities, pictures, videos, local attractions...) are stored in the CRS or in a content management system
- Reservation information
- Geocode information
- Nearby IATA cities and airports
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